Terms of Use

Last updated: 3 October 2026

1. Who we are

Avataris ("the game") is run by Avataris ("we", "us"), a business based in Western Australia. These terms apply to the game, this website and everything you buy from us. By creating an account, playing or making a purchase you agree to these terms, our Rules and our Privacy Policy. If you do not agree, please do not use the game.

You can contact us at any time at support@playavataris.com.

2. Your account

• Keep your account number and password secret. Anyone who has them can use your account, and you are responsible for what happens on it.
• Give an email address that you use. We use it to contact you about your account and purchases, and to check it is you when you ask us for help.
• Each account has one Player Name. Names must follow the Rules; we may change or remove names that break them.
• Tell us straight away if you think someone else has used your account.

3. Age

You must be at least 18 years old to create an account, play or make purchases. By creating an account you confirm that you are 18 or older. We close accounts that we find belong to someone under 18.

4. Virtual items and Avataris Coins

• Characters, items, gold, houses, Avataris Coins and everything else in the game are virtual. You get a personal licence to use them in the game. They are not your property and have no value outside the game.
• Avataris Coins can only be used in the game, on the account that bought them. They cannot be exchanged for money, transferred to another account or sold.
• Buying, selling or trading accounts, characters, items, gold or coins for real money or anything outside the game is not allowed.
• We may change what Avataris Coins can be used for, and we may change, rebalance or reset parts of the game. We will not take away Avataris Coins you bought except as set out in these terms (for example after a refund or a chargeback).

5. Purchases

Prices and payment

• Prices are shown in US dollars (US$) and are the total price you pay us. Your bank may add currency conversion or international transaction fees.
• Payments are processed by Stripe. Your card details go straight to Stripe and never reach our servers.
• Charges appear on your card statement as PLAYAVATARIS.COM.
• You get an email receipt from Stripe for every payment, including each monthly renewal.

Premium subscriptions

• Premium is a monthly subscription, in the tiers and with the benefits described on the Premium page of your account when you subscribe.
• You pay for each month in advance. Your subscription renews automatically every month at the same price until you cancel it.
• Each paid month adds one month of premium time to your account, on top of any premium time you already have.
• You can switch tiers at any time from Manage subscription on your account's Premium page. When you move up, you pay the difference for the rest of the current month straight away. When you move down, the unused difference is credited against your next payments.
• If a renewal payment fails, Stripe tries again over the following days. Your tier ends if the payment is not made.
• If we change a subscription price, we will tell you before the new price applies to you, so you can cancel first if you do not want to continue.

Cancelling a subscription

• You can cancel at any time from Manage subscription on your account's Premium page, or by emailing us.
• Cancelling stops future payments. You keep premium until the end of the month you have already paid for, and you are not charged again.

Avataris Coins

• Avataris Coins are sold in one-off packs. Nothing renews and you are only charged once.

Delivery

• Everything you buy is digital and delivered to your game account, normally within a minute of your payment being confirmed.
• Characters that are already logged in see new premium time after logging out and back in.
• If something you paid for has not arrived within an hour, email us with your Player Name and your receipt, and we will sort it out.

Refunds

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law, or under any other consumer law that applies to you.

Apart from those rights, you can get a refund if:

• you were charged twice for the same thing, charged by mistake, or charged after you cancelled your subscription;
• what you paid for was never delivered and we cannot fix it; or
• you ask within 14 days of buying an Avataris Coins pack and none of the coins from that pack have been used.

Otherwise purchases are not refundable once they have been delivered to your account. This includes the unused part of a month after you cancel a subscription, and the coins and premium time on an account that is suspended or closed for breaking these terms or the Rules.

To ask for a refund, email support@playavataris.com with your Player Name and the receipt. We reply within 5 business days. Refunds go back to the card or payment method you paid with, and usually take 5 to 10 business days to show up. When we refund a purchase, we remove what it gave the account (the coins, or the premium time).

Chargebacks

If there is a problem with a payment, please contact us first; we can usually fix it faster than your bank. If a payment is disputed with your bank, we may suspend the account involved until the dispute is resolved. If the bank reverses the payment, we remove what it gave the account.

6. Rules and behaviour

You must follow the Rules. If you break them or these terms, we may warn you, change your Player Name, or suspend or close your account, depending on how serious it is. You can ask us to review a decision by emailing us.

7. Intellectual property

The game, this website and their content belong to us or to the people who licensed them to us. You may not copy, sell or reuse them outside the game without permission.

Avataris is a fan-made game world. It is not made, endorsed or supported by CipSoft GmbH. Tibia is a trademark of CipSoft GmbH.

By using the game you allow us to use what you create in it, such as your Player Name, guild names and messages, for running and showing the game (for example on the highscores and player pages).

8. Closing your account

• You can ask us to close your account at any time by emailing us from the address on your account. Any remaining premium time and Avataris Coins are lost when it is closed, except where the law requires otherwise. Cancel any subscription first, so you are not charged again.
• We may suspend or close accounts that break these terms or the Rules, that are involved in fraud, or that we are required to close by law.

9. Availability and changes to the game

• We work to keep the game and website running, but we cannot promise they will always be available or free of bugs, and there will be downtime for maintenance and updates.
• We may change the game, its features and its rules over time.
• If we decide to close the game permanently, we will announce it on this website and stop taking new payments and renewals.

10. Liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

As far as the law allows, we are not responsible for:

• loss or damage you suffer because you broke these terms or the Rules, or let someone else use your account;
• loss of characters, items or progress caused by events outside our reasonable control, such as hardware failures or attacks on the server; or
• indirect or consequential loss.

11. Privacy

Our Privacy Policy explains what we collect about you, why, and what you can ask us to do with it.

12. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for changes that matter to your purchases, email you in advance. If you keep playing after a change, the new terms apply. If you do not agree with a change, you can cancel your subscription and stop playing.

13. Governing law

These terms are governed by the laws of Western Australia. Disputes go to the courts of Western Australia, but you keep any right under the consumer laws of the place you live to bring a claim there.

14. Contact

Questions about these terms, purchases or refunds: support@playavataris.com.